FAQ

Q: HOW WILL MY ORDER BE PACKAGED FOR DELIVERY? IS IT DISCREET?

A: All orders are discreetly shipped in unmarked plain USPS boxes or padded envelopes. The return address reads ‘ABK’. Only you will know what is being delivered to you.

Q: WHAT PACKING MATERIALS DO YOU USE? 

A: To keep packaging waste to a minimum, most products will be packed in protective plastic bags and delivered without a box. If you receive a package from Athena’s warehouse, you’ll find that we use “green”, 100% recyclable, renewable, and biodegradable packing materials. Athena’s loves and respects Mother Earth.

Q: DO NOVELTY TOY COLORS VARY? 

A: Yes, from time to time. In an effort to keep all products in stock, colors may vary.

Q: WHAT SHIPPING SERVICE DO YOU USE?

A: UPS and USPS for all our shipping.

Q: CAN I GET MY ORDER SHIPPED OVERNIGHT? 

A: Send me a message. Depending on where you are and what time of the day it is, this is a possibility. Shipping cost will be affected. However, all "priority" orders (over a pound) that are shipped through our normal provider (USPS) are delivered to local areas within one to two days pending where you live. Also, free pick up is available.

Q: HOW DO I TRACK MY ORDER? 

A: You will receive a shipping notification as soon as your order is shipped. Be sure to check your spam folder in your email. 

Q: DO YOU SHIP INTERNATIONALLY?

A: Unfortunately, we do not. We are a US run company.

Q: WHO CAN I CONTACT IF I HAVE A QUESTION OR PROBLEM? 

A: Please direct your inquiries to Katie Amero by visiting widget in the bottom right corner. You will be answered asap.

Q: HOW DO I CARE FOR MY ADULT NOVELTY PRODUCTS?

A: To ensure that you always enjoy a pleasurable experience with your adult novelty items, follow the care instructions listed below:

  • Always remove batteries after each use.

  • Clean novelties before and after each use with an antibacterial cleaner (I recommend Mighty Tidy Toy Cleaner)

  • Do not store products near extreme cold or heat.

  • Do not store your adult toys in a manner where they are touching. Keep them separated to avoid melting or discoloring.

  • Do not place lotion bottles or adult novelties directly on furniture surfaces. Place them on a cloth to protect your toys and the finish on your furniture.

  • Following these simple steps will help extend the life cycle of your items.

Q: WHAT IS ATHENA'S RETURN POLICY?

A: All sales are final due to the nature of our products. Motorized products are guaranteed for 30 days or more from the date of purchase for an even exchange. The item will tell you in the description what the warranty is. No cash refunds will be given. If you receive a broken product, please visit the contact me using the widget in the corner of this page and I will be happy to help you. 

 

If I can help in any way please visit the widget in the bottom of this page.

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